OFFICIAL DOCUMENT
VERSION 1
# KAIRA HOTEL
# Cancellation and Refund Policy
### 1. Room Booking Cancellation
Room booking cancellations are subject to the following charges, calculated based on the time remaining until the scheduled check-out time:
- **24 hours or more before check-out:** 25% cancellation charge; 75% of the eligible booking amount will be refunded.
- **12 hours or more but less than 24 hours before check-out:** 50% cancellation charge; 50% of the eligible booking amount will be refunded.
- **More than 6 hours but less than 12 hours before check-out:** 75% cancellation charge; 25% of the eligible booking amount will be refunded.
- **Within 6 hours of check-out:** The cancellation charge and refund eligibility will follow the hotel's separately disclosed late-cancellation rule.
### 2. Food Order Cancellation
- Customers may request cancellation before food preparation begins.
- Orders cancelled before preparation begins may qualify for a 100% refund after approval.
- Once preparation has started, cancellation and refund requests will be reviewed by authorised hotel management.
- For completed or delivered orders, complaints involving missing, incorrect, or damaged items may be reviewed for an appropriate refund or replacement.
### 3. Refund Eligibility
Refund eligibility depends on the applicable policy, order or booking status, and verification of the original payment. If payment has not been received, no payment refund will be recorded as completed.
### 4. Refund Approval and Processing
- Refund requests may be reviewed by authorised KAIRA HOTEL administrators or managers.
- Customers may be informed whether a request is approved, rejected, or being processed.
- A refund will be marked as completed only after the return of funds has been verified or recorded.
- For manual UPI refunds, the refund transaction reference should be recorded where applicable.
- The time taken for funds to reach the customer's account may depend on the payment method and financial institution.
### 5. Cancellation Requests
Customers should submit cancellation requests through the available website facilities or contact hotel management. Customers should retain their booking confirmation and payment reference for assistance.
### 6. Policy Changes
KAIRA HOTEL may revise this policy when necessary. The latest published version will be made available on the website, subject to applicable law and any required customer consent.
### 7. Contact and Support
For cancellation, refund, or payment-related queries, customers may contact KAIRA HOTEL through the official contact details published on the website.
**KAIRA HOTEL — Transparent booking and refund practices.**
# Cancellation and Refund Policy
### 1. Room Booking Cancellation
Room booking cancellations are subject to the following charges, calculated based on the time remaining until the scheduled check-out time:
- **24 hours or more before check-out:** 25% cancellation charge; 75% of the eligible booking amount will be refunded.
- **12 hours or more but less than 24 hours before check-out:** 50% cancellation charge; 50% of the eligible booking amount will be refunded.
- **More than 6 hours but less than 12 hours before check-out:** 75% cancellation charge; 25% of the eligible booking amount will be refunded.
- **Within 6 hours of check-out:** The cancellation charge and refund eligibility will follow the hotel's separately disclosed late-cancellation rule.
### 2. Food Order Cancellation
- Customers may request cancellation before food preparation begins.
- Orders cancelled before preparation begins may qualify for a 100% refund after approval.
- Once preparation has started, cancellation and refund requests will be reviewed by authorised hotel management.
- For completed or delivered orders, complaints involving missing, incorrect, or damaged items may be reviewed for an appropriate refund or replacement.
### 3. Refund Eligibility
Refund eligibility depends on the applicable policy, order or booking status, and verification of the original payment. If payment has not been received, no payment refund will be recorded as completed.
### 4. Refund Approval and Processing
- Refund requests may be reviewed by authorised KAIRA HOTEL administrators or managers.
- Customers may be informed whether a request is approved, rejected, or being processed.
- A refund will be marked as completed only after the return of funds has been verified or recorded.
- For manual UPI refunds, the refund transaction reference should be recorded where applicable.
- The time taken for funds to reach the customer's account may depend on the payment method and financial institution.
### 5. Cancellation Requests
Customers should submit cancellation requests through the available website facilities or contact hotel management. Customers should retain their booking confirmation and payment reference for assistance.
### 6. Policy Changes
KAIRA HOTEL may revise this policy when necessary. The latest published version will be made available on the website, subject to applicable law and any required customer consent.
### 7. Contact and Support
For cancellation, refund, or payment-related queries, customers may contact KAIRA HOTEL through the official contact details published on the website.
**KAIRA HOTEL — Transparent booking and refund practices.**